Our Client Support Team – providing “behind the scenes”, tailored support which enables our clients to thrive

Client Support Team

The Jericho Foundation works with a broad variety of disadvantaged people who are struggling:

  • young people with troubled home lives or limited education
  • ex-offenders
  • homeless people
  • victims of modern slavery.

These individuals often suffer a wide variety of barriers to employment, including:

  • long-term unemployment
  • a lack of education, skills or qualifications
  • being without a permanent address
  • alcohol or substance misuse
  • low self-esteem or a lack of confidence
  • mild mental health problems
  • no history of work experience.

The members of our Client Support Team are frequently the first point of contact for many of these people. They act as the welcoming face of Jericho – meeting these potential apprentices and employees, explaining all about the Jericho Foundation, and placing them in whichever Jericho social enterprise is most appropriate for them.

The Team is also responsible for then designing and delivering a holistic package of support, guidance and training which is tailored to each individual client’s personal needs.

Each Team Member acts as a mentor, offering counselling and suitable help to enable our clients to overcome their personal barriers and successfully perform their work duties.

This team works hand-in-hand with the Managers of each social enterprise, to ensure that each client is performing to the best of their ability and potential. Obviously, these supervisory roles are essential to the day-to-day progress of the Jericho Foundation social enterprises. However, they involve an “invisible” overhead which an ordinary business simply does not have.

Our Client Support Team is fundamental in helping our clients to overcome huge barriers while they learn on-the-job. Furthermore, when the clients are ready, the Team also provides support for them to find permanent employment elsewhere.

Meet the Team!

Patrick Masih, Client Support Manager

Client Support Team - Patrick Masih

Patrick trained as a Primary School Teacher and first began working with unemployed people when teaching ESOL and literacy to unemployed adults before joining The Jericho Foundation in 2005.


He currently leads a small team of mentors who support clients to achieve their potential and tackle their barriers to work. Quite often the work is challenging, as members of the Team seek to address deep-seated issues including drug and alcohol abuse, gang involvement, low self esteem and self-harming. As part of the Senior Management Team, Patrick also has a role in determining the strategic development of the organization and the type of projects it undertakes.

Patrick was born and raised in inner city Birmingham and has a first hand appreciation of the challenges facing disadvantaged people in the city.

Don Graham

After a history of variousClient Support Team - Don Graham professional positions in both the public and private sector including the armed forces, transport and warehousing and as a Minister of Religion, Don first came to Jericho in 1999 and was employed as Jericho’s first full time Job Search Manager.

Don’s job at that time involved working predominantly with disadvantaged people from the local area engaged as clients to the programme and referred by Birmingham Settlement as part of the Government New Deal Programme.

In 2004 Don took a sabbatical to work for himself, still working with Jericho on a part-time basis. This enabled Don to offer mentoring support to people working in the construction social enterprise.

Don returned full time to Jericho in June of 2006 where he took up his current post as Client Support Officer. Don’s tasks now include mentoring and supporting individuals with disadvantaged backgrounds and working with contracts and recruitment.

 Louise Gore

Client Support Team - Louise GoreLouise joined Jericho in 2007. With a background in Physics, Louise was part-qualified as a Patent Attorney, but felt drawn to leave the corporate world and work more closely with those facing barriers in life. Louise has been part of the Client Support Team since joining Jericho and has worked with a wide range of people including young people and apprentices, volunteers and those with learning difficulties or mental health problems.

Louise’s work currently focuses on the survivors of human trafficking, particularly men who have been rescued from forced labour. The Jericho Foundation offers them paid employment within one of our social enterprise businesses to help them towards ongoing sustainable employment. Jericho supports them to access local ESOL lessons to improve their English and offers a whole package of support to help them feel less isolated.

Often, men have relocated to Birmingham to join Jericho. Louise finds that frequently they need practical support to access GP and health services, banks, local travel, housing support, food banks and other services which can be tricky to navigate when someone is new to the area and has limited English. After the trauma that many have been through, Louise says that it is great to see them experience something more positive.

Matthew Smither

 Client Support Team - Matt SmitherMatthew has been part of the Client Support team since joining Jericho in 2013. Having previously worked for training providers, his background in delivering advice and guidance has been invaluable in communicating with our clients.

Matthew works across all our client projects and has recently been visiting Foodbanks and Job Centres to provide employability support to the long-term unemployed.

To find out more, please visit https://jericho.org.uk or contact Roger Bauckham on roger.bauckham@jericho.org.uk or 0121 647 1960.

Subscribe to our newsletter
* indicates required